Getting Ready Guide
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We aim to provide the best service to you as possible. However, we have a “shoot as is” policy to ensure our shoots end on time.
We’re happy to adjust blinds, lighting, and close toilet seats – small things. We don’t make beds, move or handle pets, move personal hygiene items, rearrange furniture, etc.
Don’t forget, anything you can see, the camera can see.
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The best results are produced when the space is free of clutter and clean.
1. Make sure to thoroughly clean the entire property (including vacuuming, mopping, wiping windows, etc).
2. Turn on all the lights and open all the blinds.
3. Turn off all ceiling fans, computer screens and TVs.
4. Ensure all beds are made, all countertops are clean, and all shoes/jackets are in closets.
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Kitchen: Ensure all countertops are clear, even soaps & appliances.
Bedrooms: Make the bed, ensure nightstands are clear of personal items, hide cables, and remove any extraneous items.
Bathrooms: Clear countertops completely, put toilet seats down, close closets, and remove washing products like shampoo and soap.
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This is where the first impression is made. Ensure the front lawn is completely clear of clutter. Anything you see that wouldn’t look great on camera should be put elsewhere.
Front Yard: Ensure the garage door is closed, vehicles are removed from the garage, driveway, or in front of the property, landscaping is neat, debris is swept off the driveway, water hoses are out of sight, and trash cans hidden.
Backyard: Ensure the yard is well kept, porch is free from leaves or debris, and chairs are neatly arranged. If there’s a pool, the cover should be off and water should be clear (however features such as jets should be turned off, and pool lights should be kept on).
FAQs
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We offer photos in package sizes of 20, 40, and 60 photos. We recommend the following:
20 Photos - Small apartments and condos (<1,000 sqft)
40 Photos - Small to medium sized homes and townhomes (1,000- 2,500 sqft)
60 Photos - Larger homes/luxury estates (>2,500 sqft)
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Shoot times vary based on the order size, as well as the property size. Generally, photos, video, and 3D tours take around 30-50 minutes each to complete. Shoots are finished more quickly when the property is completely vacant.
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Photography turnaround is 24 hours. We aim to get your order finished as quickly as possible, and in most cases we’ll have your media back to you the next morning. We also offer same-day turnaround for a fee.
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Payment is due upon delivery of your order (unless Pay at Close is selected). All payments are by credit card. If an invoice isn’t paid after 15 days, a 5% late fee will be applied.
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To change an order, either log in to your account or reach out to us. If you need to reschedule a shoot, there is a $50 fee if it’s within 24 hours of the shoot start time. If the photographer arrives at the property and can’t complete the shoot, the fee is $100. Use the Getting Ready Guide above for tips on preparing the property, and please don’t hesitate to reach out if you have questions.
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That’s fine! Let us know and we’ll make any changes that you’d like. We’ll take care of small fixes (wall scuffs, dirt spots, etc). Large/intricate item removals (trash cans, chairs, fans, etc) are subject to a small fee.
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If a reshoot is needed, we’re happy to swing by and capture anything that was missed. If it was the photographer’s fault, it’s on us. Otherwise, the cost won’t be covered.
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We offer a client referral program. When a new client uses your referral code and completes an order, both of you will receive a $50 credit towards the next shoot. Head over to the Order Portal to access the referral tab.
Additionally, we offer a 5% discount for Google reviews, applied towards your next order.
Contact Us
Let us know what you’re looking for.
